RULES OF PLAY

The following are the Terms and Conditions of Service for Spilketon Retail Enterprises ATF The Spikos Family Trust T/A “Tennis Titans”, which we like to call the Rules of Play. All members are required to accept these Rules of Play prior to participation in any Tennis Titans sessions.

Tennis Titans may, from time to time, review and update these Rules of Play, and reserves the right to amend or introduce any rules necessary to ensure the safe and efficient operation and financial viability of its facilities and programmes.

MEMBERSHIP

General

Membership is available to individuals 18 years of age and over, as well as children whose application form has been completed on their behalf by an adult guardian.

Access to the membership will initially be free for the trial period. The free trial period length may vary, depending on the free trial offer at the time of sign up. 

You are only entitled to our free offer once - you cannot redeem a free offer a second time.

Our current default offer is ONE x FREE 45 MIN GROUP CLASS.

Full Year Membership

You are a full year member if you have enrolled before January 28th at Glenroy or before February 4th St John’s College Preston. 

Full year members are billed 11 months at Glenroy & 10 months at St John’s College Preston.

You can join any other time of the year on a pro-rata basis and your billing & classes will be adjusted accordingly.

First Payment Pro-Rata 25/50/75/100

On the day following the end of the free trial period, hereby referred to as the “membership anniversary date”, the membership will be billed once pro-rata until the next 28th of the month, either current or following.

For example, if you join on the 12th of the month, you will be billed 16 days, or 50% pro-rata until the 28th of the month, and then at the monthly rate thereafter.

Monthly Billing

The membership will then be billed on the 28th day of each month thereafter.

The membership extension is triggered by the payment of each subsequent month. If no payment is made, the membership stops at the end of the following 30 day period.

This membership entitles the purchaser to a full or partial discount on selected sessions offered by Tennis Titans. 

Some sessions and events may be excluded from this membership. This membership is personal, and cannot be transferred or shared.

Termination of membership

A member can terminate this membership at any time.

There is a 14-day termination period, commencing from the time Tennis Titans receives written notice via email to info@tennistitans.com.au of your wish to terminate your membership.

If a payment comes out during the 14-day notice period, no refund will be provided for the final payment but you can continue playing until the end of the 30 day period.

Sessions

Sessions are available according to times stated on the Tennis Titans website www.tennistitans.com.au.

Sessions and instructors are subject to change without prior notice.

Booking into sessions

Members will be booked into either 1 (Single) or 2 (Double) weekly class times depending on the membership selected (Single Pass or Double Pass). Bookings will be made by the Tennis Titans support crew.

You can on occasion request a different class time because you have an illness, or a work, personal or school event.

We reserve the right to refuse entry to a session or advise a more appropriate session/course if any participant is found not to be of the correct age/ability, or the class is full.

Annual Sessions - Glenroy Community Tennis Club

As a full year member at Glenroy,

You get access to at least 34 sessions on a Single Pass and 68 sessions on a Double Pass.

We actually schedule around 40 sessions on each weeknight which allows for washouts, heatouts & coach absentees to ensure you get access to those sessions.

A Glenroy full year member is billed an equal amount over the 11-month period, for your selected number of classes, starting on January 28th & finishing on November 28th.

If you join mid-year, you will be billed pro-rata for the remaining time left in the year & be entitled to the pro-rata amount of classes left in the year. 

Classes commence annually the business day following Australia Day January 26th and end the Friday of the week before Christmas Eve December 19th in 2025.

Classes will not run during school holidays or on public holidays.

Full membership details will be provided by the Tennis Titans support crew when you select your membership.

Annual Sessions - St Johns College Preston

As a full year member at St John’s College,

You get access to at least 31 sessions a year on a single pass.

We actually schedule around 35 sessions on each afternoon, which allows for washouts, heatouts & coach absentees. We rarely have a cancellation at the school as we can train indoors in the gym.

A St John’s College full year member is billed an equal amount over the 10-month period, starting on February 4th & finishing on November 4th.

If you join mid year, you will be billed pro-rata for the remaining time left in the year.

We do not bill in December & January at St John’s College.

Classes commence the first week of Term on February 4th and end the final week of November.

Classes will not run during school holidays, public holidays or when there is a school event which prohibits us from training.

Full membership details will be provided by the Tennis Titans support crew when you select your membership.

At this stage, this membership is only available to students of St Johns’ College.

Missed Group Classes

We do not offer make-ups for missed group classes, because we have allowed for washouts, heat outs and absences in your membership pricing.

You are welcome to attend a class if you miss one, of a similar age and skill level, but it is your responsibility to organise a time with us.

Send us a text or an email if you’d like to attend another class so we can make sure there is room in the class and it is the right level.

We reserve the right to refuse entry into a session if it’s full or not the right level for you.

Private Classes

Private classes can be rescheduled due to illness. Please give us at least 12 hours notice if you are away so we can notify our coaches. A medical certificate may be requested.

We reserve the right to charge a 50% cancellation fee for private classes if we are not notified in reasonable time.

Rain and Heat

Your safety is our number one concern.

If the courts are unplayable due to wet weather the coach will declare a ‘wash out’ and we will notify members and/or parents ASAP by SMS &/or email. And when the temperature reaches 34.5 degrees or over, coaching sessions will be suspended until the temperature drops and the class will be deemed a ‘heat out’.

If the temperature forecast for the day exceeds 34.5 degrees lessons lessons will be cancelled.

Please do not contact us to see if it is a ‘wash out’ or ‘heat out’ because we have too many members to respond individually. We will notify all members who have a class by text, on any given day only if classes are canceled.

We will also post on our social media page so please follow us on Facebook for updates.

There will be no credits, refunds or make-ups given for missed classes due to washouts and heat outs because we have allowed for adequate missed days in your membership pricing.

In extraordinary circumstances, we may decide to run additional classes during either school or public holidays or, to ensure you have access to the amount of classes included in your membership.

This is unlikely, as we have added plenty of extra classes to make sure you are covered.

Pausing Memberships 

Members are able to pause their memberships once annually for either travel or illness. Proof of either may be required.

You cannot pause your membership during school holidays periods because your monthly payment takes school holidays into account.

If you have a reason other than those mentioned, contact us and we will work something out.

School Holiday Tennis

We may run school holiday tennis programs at one or more of our venues. 

School holiday tennis does not form part of your membership.

Members are currently entitled to a 20% discount off the full advertised price of school holiday tennis. This may change without notice but not after you have booked your program.

If there is a school holiday promotion, members will avail the lower of the two prices, but CANNOT apply the members discount to the promotional price.

Members’ fees will be charged to their account once we have received in writing your request to attend and the days you will attend and no later than 24 hours before the start of the event.

In the case of a rain during school holidays, we will move from Glenroy to our Preston venue which is indoors.

If you cannot attend at the Preston venue, you will be refunded the amount for the day it was a washout, at the average price you have paid for your days.

E.g Day 1 is $50, Day 2 is $50, Day 3 is $50, Day 4 is Free…. you receive a refund of $37.50. ($150/4).

Photo, Video & Film 

We might take photos or video of you or your kids.

You understand we may film, use video analysis and photography during programs, lessons and events and agree that this usage, including for marketing and promotion purposes, is without compensation or notice to yourself. Images may be used on our website, social media and other promotional material.

If you have any objections, please let us know before your classes begin.

Medical Liability

You’re ok if we help you.

You authorise our staff to act on you or your child’s behalf according to their best judgment in any emergency requiring medical  attention. You also release us from any and all liability for injury or illness and costs incurred while undertaking a program or event with us. 

General Liability

Tennis Titans cannot accept liability for any claims, damages, costs and demands in respect of death or personal injury arising from the use of the facility and our sessions by the customer pursuant to this agreement except insofar as such death or personal injury arises from negligence on the part of the Tennis Titans staff.

Tennis Titans cannot accept responsibility for the loss of or damage to personal property incurred whilst on the premises.

Parental Involvement 

Help us help your child grow.

We encourage parents to stay off the court during your child’s classes. This helps both the coach and student/s concentrate on the lesson, creates independence for the child, promotes a  child’s decision-making skills and builds the student-coach relationship.

If you feel there’s a reason you need to be on the court, please speak to your Club Coach.

Tennis Attire

No studded shoes are to be worn on the tennis courts at any time.

There is no dress policy for the courts, however, players must not play shirtless at any time.

Children (& adults) are encouraged to wear a hat and have a water bottle with them, especially during the warmer months. You agree it is the member’s (or member parent’s) responsibility to ensure a hat is worn.

You acknowledge Tennis Titans and its staff are not responsible for players wearing hats.

Tennis Etiquette 

Chewing gum & eating food in general whilst on court, is strictly forbidden.

Persons behaving in a manner likely to disrupt the enjoyment of, or endanger other users of the courts, may be asked to leave. No refunds will be given.

Should any damage occur during the period of court usage then the user will be responsible if caused by their negligence. Any damage must be reported immediately to the appropriate member of staff.

Force Majeure 

In the event that a single term, condition or rule of membership is found to be unenforceable, all other terms, conditions and rules shall remain unaffected.

If we take no action or let you off any breach of this agreement or give you extra time to pay or comply, it will not stop us enforcing the terms of this agreement strictly at a future date.

You agree that your first and last name and if applicable, your child’s first and last name, will be shared with either Glenroy Community Tennis Club &/or St John’s College Preston for the purpose of confirming to the club who has access to their premises.

No Smoking Policy

In the interests of Public Health and comfort, smoking is not permitted on the courts, club grounds  or clubhouse.

Privacy Policy

Your privacy is important to us.

The data collected from you will not be sold, exchanged, transferred, or given to any other  company for any reason whatsoever, without your consent. The email address you provide may be used to send you  information, subscribe you to our newsletter, respond to inquiries, and/or other requests or questions.   

Commitment Agreement

You’re committed to doing your best.

If you try your best, come along every week and follow our coaches instructions, we’re committed to helping you achieve the best results possible. We can only help members be great if they want to be great!

Please note that these rules become applicable on your first session.